frequently asked questions

OUR PRODUCTS

Take care of our textile products by washing them preferably by hand and using a neutral soap.

If you use the washing machine, use a short program and a maximum temperature of 30º.

All our textile products are made and produced in organic cotton using the “digital printing” technique.

Our mugs use a sublimation process to make the print last in time.

Our accessories are produced in small workshops in Madrid.

 

SHIPPING AND DELIVERY

The shipments of the articles will be made through the courier company selected by PASCÛAL, once the payment has been verified.

The shipping costs have been established according to the current cost of sending packages to national and international territories.

Transportation expenses can be granted free of charge and in a timely manner within the framework of actions carried out by PASCÛAL.

The delivery time is between 72 hours and 96 hours for shipments in Spain (working days). For international shipments it depends on the destination, for more information write to us at info@pascualandco.com.

The items will be sent to the delivery address that the Customer has indicated to us at the time of placing the order.

REFUNDS AND RETURNS

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Customized items
  • Products with obvious signs of use

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pascualandco.com

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pascualandco.com and send your item to: Beatriz Pascual Gigorro C/Solana Alta, 12, 28391 Valdelaguna – Madrid – ES.

To return your product, you should mail your product to: Beatriz Pascual Gigorro C/Solana Alta, 12, 28391 Valdelaguna – Madrid – ES.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@pascualandco.com for further questions related to refunds and returns.